Comments on: Time spent on phone with tech support http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/ Explaining music, songs and pop culture in charts and graphs. AKA music/song chart memes and funny graphs. Fri, 01 Jun 2012 02:12:23 +0000 hourly 1 http://wordpress.com/ By: Kat http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-129872 Thu, 19 Aug 2010 00:32:05 +0000 http://graphjam.com/?p=14233#comment-129872 wait, you actually got them to solve your problem even a little bit? wow! cool!

]]> By: MarthaK http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-50209 Fri, 22 May 2009 02:31:46 +0000 http://graphjam.com/?p=14233#comment-50209

IT Department, have you tried turning it off and on again?

]]> By: InitialA http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-38696 Sat, 21 Mar 2009 06:43:09 +0000 http://graphjam.com/?p=14233#comment-38696 I work in Tech Support. It’s not hard to assume the person on the line is stupid. Oh the stories I could tell… people should not be let near technology without years of intense training.

]]> By: RS http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-32197 Sun, 15 Feb 2009 16:15:32 +0000 http://graphjam.com/?p=14233#comment-32197 [I was wondering why the key was in brackets, too.]

]]> By: scott http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31946 Fri, 13 Feb 2009 16:29:03 +0000 http://graphjam.com/?p=14233#comment-31946 “Their English was impeccable!”

LIES AND PROPAGANDA!

]]> By: MissLace http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31926 Fri, 13 Feb 2009 09:27:03 +0000 http://graphjam.com/?p=14233#comment-31926 And then over half a year later, several women in the village would give birth to children with eyes the same color of yours. Oh, tisk tisk! Get civilized already!

]]> By: MissLace http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31925 Fri, 13 Feb 2009 09:25:39 +0000 http://graphjam.com/?p=14233#comment-31925 I believe you!

]]> By: C'est Moi http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31902 Fri, 13 Feb 2009 01:20:49 +0000 http://graphjam.com/?p=14233#comment-31902 Sounds like my kind of fun! Gotta love the vikings. My kind is a viking, as was the previous two. So is my baron. Good times we have!

]]> By: katillac http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31899 Fri, 13 Feb 2009 01:08:23 +0000 http://graphjam.com/?p=14233#comment-31899 …a trip to India, or Manila (Philippines), Indonesia, or whatever country they could find people in who already sold a kidney and half a liver on the black market and can be hired for mere pennies a month. A few weeks ago, on a call to a company’s tech support, I reached someone in Argentina. Their English was impeccable!

]]> By: compbrat http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31898 Fri, 13 Feb 2009 01:06:29 +0000 http://graphjam.com/?p=14233#comment-31898 I do tech support, and live in the U.S. There are times when you asks questions just because it is part of the script, and have said the same thing over, and over and over and …..

]]> By: Viking http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31879 Thu, 12 Feb 2009 23:33:50 +0000 http://graphjam.com/?p=14233#comment-31879 my solution would be to smash it, pillage a working one, then celebrate with mead and a mutton haunch. Ahhh good times.

]]> By: sillywhiskers http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31866 Thu, 12 Feb 2009 21:12:16 +0000 http://graphjam.com/?p=14233#comment-31866 My brother works in tech support and since he has a functional brain will ditch the script oftentimes to save the customer’s time & money. But he works for a niche software company, not MicroSoft. Since he’s a native English speaker AND lives in this country, he’s easy to understand and isn’t doped up on coffee to be able to answer coherently.

]]> By: Maugchief http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31864 Thu, 12 Feb 2009 21:08:26 +0000 http://graphjam.com/?p=14233#comment-31864 I think that’s because while you’re on hold, the automated message plays about every 30 seconds along the lines of “Your call is important to us. Your question will be answered as soon as a customer service representative is available.”

]]> By: Maugchief http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31862 Thu, 12 Feb 2009 21:05:15 +0000 http://graphjam.com/?p=14233#comment-31862 None taken. I’m of the belief that most people who call tech support are idiots anyways. If you really need to fix a problem, it’s much quicker and less infuriating to just google it. Actually, if I worker at a tech support company, I would only ever use two lines.

“Is it plugged in and turned on?”
“Have you tried google?”

Problem solved.

]]> By: Tech1 http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31861 Thu, 12 Feb 2009 21:02:57 +0000 http://graphjam.com/?p=14233#comment-31861 The is it on slice should be larger.
A typical phone call would be me asking if the power is on to the computer. User says yes. I try a few other things. I ask again “are you sure the computer is on and plugged in. User syas yes. i can see the orange light in the lower right hand corner of the computer and I spend the next 10 minutes trying to make user understand the difference between a computer and a monitor. then they turn on the computer and everything works.

]]> By: Maugchief http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31860 Thu, 12 Feb 2009 21:00:23 +0000 http://graphjam.com/?p=14233#comment-31860 I think Alaina’a confusing this with tech support within one’s own company, which is obviously not the intent of this graph. In the context of this graph, a visit to their offices would most likely require a trip to India.

]]> By: Skyfire http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31854 Thu, 12 Feb 2009 20:37:08 +0000 http://graphjam.com/?p=14233#comment-31854 Many tech support operators (especially the outsourced ones) don’t actually know anything. They have a script to read, and depending on your answers it’ll tell them what to tell you.

]]> By: sillywhiskers http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31846 Thu, 12 Feb 2009 19:59:48 +0000 http://graphjam.com/?p=14233#comment-31846 I’ve had them ask, “Is your device plugged into an electrical outlet” AFTER I’ve told them I’m getting a blinking light/sounds, etc, which would indicated that, yeah, it IS plugged in. The website almost NEVER has the solution to real problems (i.e. the ones I have) but usually is all about boneheaded stuff like making sure you know enough to turn it on. This graph is spot-on.

]]> By: Jordan http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31841 Thu, 12 Feb 2009 19:39:05 +0000 http://graphjam.com/?p=14233#comment-31841 It is if you combine it with all the other graphs that are the exact same…

]]> By: Czernobog http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31840 Thu, 12 Feb 2009 19:33:35 +0000 http://graphjam.com/?p=14233#comment-31840 Yeah, I don’t get it either.

]]> By: Jim http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31838 Thu, 12 Feb 2009 19:04:55 +0000 http://graphjam.com/?p=14233#comment-31838 This is terrible

]]> By: 9lz http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31834 Thu, 12 Feb 2009 18:21:20 +0000 http://graphjam.com/?p=14233#comment-31834 So you see, the problem is really solved quickly!

]]> By: bodo http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31833 Thu, 12 Feb 2009 18:19:30 +0000 http://graphjam.com/?p=14233#comment-31833 Shouldn’t it have shown about 99% on hold? Or is that just me? We’re talking total time-on-phone, right? No?

]]> By: bodo http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31832 Thu, 12 Feb 2009 18:13:00 +0000 http://graphjam.com/?p=14233#comment-31832 Shouldn’t this include the “cold-boot your modem (I don’t care what you think you know, this is my script)” and the “There is a website available at http://www.blah_blah_blah where you can get help” messages when one has no connectivity? Or is that just me?

]]> By: Yanni http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31831 Thu, 12 Feb 2009 17:49:38 +0000 http://graphjam.com/?p=14233#comment-31831 Yeah, the is it on is a completely valid question. Even as tech it’s something that’s easy to overlook and I’ve been caught a couple of times with the “duh. yeah, sorry for wasting your time”. Suck it up and deal with the valid troubleshooting steps.

]]> By: Dex http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31827 Thu, 12 Feb 2009 17:39:04 +0000 http://graphjam.com/?p=14233#comment-31827 Funny part is I am studying WHY we have to do that. We are supposed to assume you are idiots. No offense…

]]> By: RJ http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31825 Thu, 12 Feb 2009 17:33:18 +0000 http://graphjam.com/?p=14233#comment-31825 [brackets are fun][yeah]

]]> By: Willdog http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31824 Thu, 12 Feb 2009 17:31:59 +0000 http://graphjam.com/?p=14233#comment-31824 Huh?

]]> By: Alaina http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31823 Thu, 12 Feb 2009 17:24:21 +0000 http://graphjam.com/?p=14233#comment-31823 I hate calling them… luckily their office is down the hall I just go down there and the are soooo pissed

“why didnt you just cal?l”

b/c I knew coming down here would piss you off :|

]]> By: Sara http://graphjam.memebase.com/2009/02/12/song-chart-memes-time-phone-tech/comment-page-1/#comment-31819 Thu, 12 Feb 2009 17:05:43 +0000 http://graphjam.com/?p=14233#comment-31819 I think the “Being told my call is important to them” slice should be bigger!

]]>