Comments on: Tech Support

By: grapher

grapher — Thu, 08 Jul 2010 08:13:41 +0000

this is why we have geek squad, people.

By: Kain620

Kain620 — Sat, 27 Mar 2010 11:09:59 +0000

I also work tech support and you have just proven a theory i’ve had for several years, there needs to be a test people must take before they are allowed to have any form of advanced electronic technology, especially a computer and the test results would the following:

you show that you definitely know what you’re doing pass test you get a computer, and allowed to have other forms of advanced technology

you fail but show promise you can take classes to get better then you can retake the test but you only have so many times you can try, if all tries are exhausted you can’t have a computer but you can have a tv because you can at least turn it on

if you’re so stupid you can’t turn it on…no computer for you EVER and no you can’t retake the test or take classes because you can’t even figure out how to turn the thing on and no you can’t have any other form of electronic technology because you’re probably to stupid to figure out how to turn that on too!

By: Danny

Danny — Sat, 28 Nov 2009 04:08:27 +0000

Fail is using “Windows Update” Mac’s are Better!

By: buttercup

buttercup — Mon, 17 Aug 2009 18:49:36 +0000

LOL I like how you put Need to Reboot on the ones for Canadians. That’s hilarious! Did you do that on purpose?

By: Belker

Belker — Tue, 27 Jan 2009 00:28:35 +0000

I’m in a line of work where I need to provide tech support to all types of people, from custodial staff to brain surgeons, and I’d just like to say that if you think you need to call tech support because you ‘need to mess with your BIOS’ then you DON’T NEED TO MESS WITH YOUR BIOS. But I guess my saying this is irrelevant, since we both know you’re going to try it before you call anyway. But I suppose that’s just the way you are, because when your car is making a funny noise, you start screwing with the engine and ask your friend who rebuilt a lawnmower in shop class once for advice before you’d go to a mechanic, right?

Jerks.

By: Daniel

Daniel — Sun, 25 Jan 2009 23:38:38 +0000

I have no problem with the tech support people as much as their overuse of the word SIR.

By: Daniel

Daniel — Sun, 25 Jan 2009 23:36:14 +0000

WIN

By: lola

lola — Mon, 19 Jan 2009 23:54:16 +0000

Africa, Canada, and US are discrete. This graph is done wrong, but very funny,

By: sabremeister

sabremeister — Mon, 19 Jan 2009 21:22:40 +0000

You need to call tech support to get help with turning the computer on?
Ah – you live in the USA. Would your name happen to be could-only-be-more-ex-if-you-were-dead-president George W. Bush?

By: katillac

katillac — Mon, 19 Jan 2009 00:01:25 +0000

I giggled when I saw that. I figured at least some people around here would get that too. Thank you for not disappointing!

By: katillac

katillac — Sun, 18 Jan 2009 23:59:38 +0000

When I reach someone who is in a South American country or in the Philippines, they usually speak English very well. There have been other times when I reached someone in the US that I barely could understand. At least those in South America and Philippines make an effort to speak English.

By: Halo

Halo — Sun, 18 Jan 2009 22:44:19 +0000

And here I was thinking “Should I comment on how none of these people are apparently in Oz and therefore none of them are actually close to me?” But then you solved my dilemma by doing it for me. Huzzah!

By: marxz

marxz — Sun, 18 Jan 2009 16:27:49 +0000

wow as the level of tech support increases it gets closer to home…. by the time it gets to “replace your PSU and install a new hard drive” it will be the guy in the office next door.
or more likely it would be me (what with being a computer tech and all), saying that to the guy next door

(posted by some random Australian computer tech)

By: MissLace

MissLace — Sun, 18 Jan 2009 05:47:10 +0000

We understand your English ok.
Yea, you’re right, tech support in the US is not highly regarded. Part of this is due to the fact that there are so many engineers here that are higher up on the ladder.
Treating tech support with respect is something that both the support people, their customers and other departments should try to kindly keep in mind.
Good point, ….

By: OMG

OMG — Sun, 18 Jan 2009 05:08:35 +0000

you have a boyfriend

By: OMG

OMG — Sun, 18 Jan 2009 05:08:01 +0000

nah, thats larry down the street.
.
you can lol now.

By: ....

.... — Sun, 18 Jan 2009 04:48:40 +0000

I provide tech support from South America, and if I needed help messing with my BIOS I would much rather deal with one of my coworkers in Uruguay, or somebody in India, than to have to deal with rude, know-it-all wannabes baes in US. What people sometimes do not understand is that, while in US working for a helpdesk is not really considered a good job and they hire people who not always has the right sets of skills, in other countries such as mine it is well considered and most people have college degrees, and we care the job since it makes a difference in our economy, so we tend to be nicer. O.k., so our English is not the best, but remember, just because tech support is overseas it does not mean we don’t know what we are doing.
This is funy, nonetheless.

Sorry if my English is not easy to understand, remember, I’m far away.

By: PornStoreChick

PornStoreChick — Sun, 18 Jan 2009 02:08:23 +0000

AH HA.. HA HA HA.. HA.. no

By: PornStoreChick

PornStoreChick — Sun, 18 Jan 2009 01:55:41 +0000

There are american tech support people? Like, that speak understandable english? Really? My programming instructor could barely speak english..

My boyfriend does tech support in Canada and he’s not even speaking english when he does!

I went on a flight using American Airlines and the flight attendents could barely speak english! No one speaks understandable english anymore!! Geez!!

By: Johnathan

Johnathan — Sun, 18 Jan 2009 01:10:42 +0000

as a tech, I resent th *hurk*

By: Obligated

Obligated — Sat, 17 Jan 2009 23:54:23 +0000

So, would they be on Mars if I need to re-install Window?

By: Phen--

Phen-- — Sat, 17 Jan 2009 22:22:22 +0000

Because eventually you’d want to stab them.

By: Phen--

Phen-- — Sat, 17 Jan 2009 22:20:11 +0000

I see what you did there.

By: faetal

faetal — Sat, 17 Jan 2009 19:35:05 +0000

anyone else see the irony in the “rebooting” problems being Canadian operator based? Whats that all aboot?
get it? aboot? haha I slay myself

By: andraxx

andraxx — Sat, 17 Jan 2009 19:22:02 +0000

Dude… it’s a joke.

By: Reinari

Reinari — Sat, 17 Jan 2009 19:18:56 +0000

Thanks Phedre, you made me lol.

By: Troy

Troy — Sat, 17 Jan 2009 19:12:33 +0000

This is actually 100% opposite, many “level 1″ tech support is overseas and read from a script for basic problems, like rebooting the PC, reinstalling software and changing basic settings. When you need to do more complicated things you are escalated to Tier 2 or even 3 which will be in America.

By: Adam

Adam — Sat, 17 Jan 2009 18:10:54 +0000

or worse, they put you on hold for 15 minutes and transfer you to a foreign operator

By: Sabriand

Sabriand — Sat, 17 Jan 2009 18:05:00 +0000

You know, this is about inversely proportional to your chances of getting disconnected, which only seem to be high when you have the tech that knows nothing. The good techs get the shoddy phones that always seem to go on the fritz…