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Types of customers I encounter this holiday season.
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“Well, I went elsewhere and it was cheaper!”
If it isn’t free, they aren’t happy. And I have the best prices in town. Cheap bastards.
I hear you. If I had a dollar for every time I’ve heard that it was cheaper elsewhere, without bringing proof.
Also, where’s the chunk of the pie for customers who came into the store looking for someone to unload their unhappiness upon. Seriously, we didn’t have a chance to piss them off.
Spittle flying, bells ringing merrily, they attack the defenseless salesperson with venom which should be reserved for murdering scum…then off they wheel their cartload of screeching kids. Happy Holidays!
Thank god it’s over now….this year was the worst for those types of customers…it was like, if my store didn’t have what they wanted they expected me to make it appear out of thin air….or they just unleashed their insane demons on me and my co-workers….crazy…
porn store…?
Customers who are “FIRST” in line.
You obviously don’t work in retail. That red chunk is significantly over-sized. o.0
ACook531 must live in one of those small towns with happy people you see in the movies.
That’s what I thought.
I’ve found that the red chunk is oversized except today. (Christmas Eve.) Weird, huh?
Some people feel guilty being their normal ass-hat selves near Christmas.
The red slice doesn’t even really exist…
I don’t know… while sometimes guests are rude and can be nasty, its just human nature. People are crabby sometimes and let their anger out on the closest thing possible. Don’t take it personally, guests are not our friends and we’re never going to see them again unless they are a regular in the store. It the persons a jerk, shrug it off put a smile back on your face and get on with it. After all it is our job to provide service. I’m not going to let a few bad apples ruin the entire barrel for me. I’ve met some really nice people this Christmas season and I’m glad I could help them. Hell! One man even gave me a lotto ticket at the register. I know my attitude is Pollyanna-esque and my positivity can be annoying, but I’ve more important things to stress and be angry over then someone who is just being mean. However, my attitude does not give pass for guests to walk all over me. Rules are rules and they need to learn to deal with it. I just want to tell those folks to stop being a misanthrope and learn to follow basic societal standards.
I didn’t mean to reply to this here. Stupid nesting thingies. grr
My first Christmas in retail a guest reduced me to tears after I told her we didn’t have to video game she wanted for her daughter. Told me I ruined her daughters Christmas and all that. If I gave into the temptation to rant and rave after every lunatic I deal with I’d have been reduced to a quivering mass of peptic ulcers a long time ago. So really my attitude is self-preservation. It’s just not worth it to me to get all upset over some one I don’t know and will never have to deal with again.
The red hunk exists it is usually former retail employees who feel your pain. I feel your pain. I buy gift cards.
hahahahahahahaha i know how that feels. everyone comes to an electronic store not knowing what they want to buy… it pisses me off
you must work at bath and body works…… my favorite is “I drove 50 miles to get this and you’re out of it.”
ROFL! I know that one…I’m a sales lead at a Bath and Body Works. What I loved was when an old lady got really upset with me when I told her she couldn’t combine her coupons and said she had driven all the way there just to use those coupons…from a neighboring town that wouldn’t have her driving anymore than 15 minutes… *hits head on a table*
On a side note, this person forgot the customers that cuss you out because they don’t like how the line works.
I always try to smile and say thank you, especially at this time of year – and hopefully make some other people in line realize how petty they are being. I even smiled when I stopped at an Arby’s and they had no roast beef (I kid you not).
i’ve got you beat…we went to pizza hut, and they were out of pizza. also, at the subway in the mall where i worked, they were notoriously out of bread, meat, and fixings…alternately AND all at once
It should be a venn diagram because all but the red portion (which is oversized) overlap.
This poster needs to get over it.
Not a retail worker, are you?
I couldn’t access coupons for this graph and there wasn’t enough help. Also, this isn’t like competitor graphs, and because of that, I can’t control my kids. Also, I had to scroll so far to get to the bottom of the page to post this comment. I’m not satisfied, and you will get no thank you with a smile either!! >:(
ftw
+1
Just pleasantly surprised that the word “amok” was used and spelled properly.
Shouldn’t you be the one who smiles and says thank you?
Hey, the thank you and smiley face is printed on the receipt!
If you’re getting that many complaints sort your store out instead of moaning about the customers. Whatever happened to the Customer is always right? Customer Service has gone down hill…..
You could be handing out bars of gold to customers and you would still get complaints. As for customer service, people tend to take advantage of us. As a cashier, I’ve had to hail cabs, babysit kids and smile politely when people treat me like a slave. If a product brakes, they act like you made it or something. Ok ok… I’m done ranting now.
Did you make the product brake?
If so, I would guess that you sell cars.
Please don’t feed the trolls.
Customer is not always right. Customer is often an entitled d-bag. I suggest finding a part time job in retail to set your perceptions straight.
THIS!
The customer is not always right or they’d get to break the rules whenever they want.
That’s something you hear people say to make the idiots of the world happy because ignorance is bliss.
I get these people without being a bad person. (I have people wanting to come through my line because of the last time, so it’s not like I’m a bad person. And yes, I actually have people tell me that.) The only reason I’m bringing this up is because it’s useful to prove you wrong.
You’re probably one of the people who fits into the part of the graph that isn’t red.
you should take a look at notalwaysright.com…then we’ll see if the customer’s always right…
re: Whatever happened to the Customer is always right?
Like the woman who my mum served at the Post Office on Christmas Eve. She came in with a package wanting it delivered for Christmas. Mum explained that it wasn’t possible and the woman would not believe her. She was determined that Christmas Day was Friday, and that they deliver on Christmas Day anyway. She eventually gave in and stalked off. Naturally it was all mum’s fault that they wouldn’t be getting it in time for Christmas.
Always right huh?
Decent concept, but the pie chart isn’t the proper form of presentation of these choices; what about the complaining customers who let their kids run amok?
Agreed.
But a Venn diagram wouldn’t be very clear (too many overlapping categories) and a bar graph would probably draw objection from people who are more offended by different hings. The annoyance factor of various customer behaviors is fairly subjective, if you see what I mean.
All in all, this chart is funny and applies to a fairly common denominator. I consider it a win, and I’ll take something like this over another stupid “inconvenience/likelihood” graph any day.
Oh wow, another pie chart by someone whining about their job!
‘Write what you know’
A fricking men.
Internet shopping is the only way to go. Ship it to me, baby. This graph portrays precisely the costumer-service attitude that drove me from shopping at retail outlet stores ages ago.
I only gift if it’s practical or a deepest desire. Hubby bought me four studded snow tires for our anniversary, and I couldn’t have been happier if he had gifted me with the Hope Diamond (which I would have promptly sold to ensure groceries for life).
For the first time since I was in my early twenties I actually shopped in a retail store this Christmas. My son asked for “Black Ice” at the last minute, and I could only purchase it at the retail-outlet cesspool of humanity. Talk about poor attitudes — even the greeter was growling. Never again.
Hey graph-maker — consumers hate you and complain in your face beause you have these preconceived notions of who we are and thusly treat us as cattle. Respecting us is your job security, and if you haven’t figured out already that the economy blows, and a customer’s positive interaction in your store could be the deciding factor as to whether or not they continue to patronize your establishment, then I hope you enjoy unemployment.
I was in a DVD store at the weekend, and was treated pretty obnoxiously by a member of staff. That and the long queue persuaded me to go elsewhere. I went to another store where the DVD in question was 15% cheaper, and the staff were friendly and there was no queue.
I sent the first store an email thanking them for saving me time & money, and today they were put into administration. I’m just happy knowing the tool will be out of a job for the holidays.
You must feel pretty proud of yourself, getting an underpaid retail worker fired.
That being said, they probably just told you that to make you feel better.
After my due time in retail, I do all of my Christmas shopping online. Everyone should work retail at some point in your life. If you don’t, then you will never fully understand this graph. I also agree that the red portion of this graph is too large. Great job though!
Having worked in retail over many xmas shopping seasons I can tell you that I agree with Desiree wholeheartedly. Sure you can have bad customer service but you can also have just plain bad customers too. How many people walk into a store 2 days before xmas expecting that hot item to be waiting for them. They get so pissy when we tell them that we sold out and it’s too late to get more stock in for xmas. It’s not like the holiday sneaks up on you.
What about the ones that are jackasses for no apparent reason?
They’re ususally the ones in management.
Christ, tell me about it. My sisters and i work at Penney’s and we have PLENTY of horror stories.
() Woman jumps counter in front of another customer because they had pants this woman was looking for.
() Tampon applicator. Left in dressing room.
Then there’s the usual “Ma’am/Sir, the line starts over there.” “You mean that long-ass line?????”
Either you all are falling prey to the same thinking that goes along with “I ALWAYS hit red lights” when in fact you simply don’t notice the many green ones you blissfully drive right under, OR I never, ever want to live anywhere other than where I live now.
Yes, I’ve worked retail. At Christmas.
if you think your customers are bad, you should see ‘em here in jersey…
Please tell me you work at Barnes and Noble’s:
No access to current coupon.
Walking ‘so far’ to get to front of the line.
Kids running amok while their parents sit in overstuffed chairs and read books they don’t buy.
You just described what it’s like to work there.
i work at borders and i was thinking that this person MUST work at borders. Sounds just like my store.
Ditto to borders. and irony ftw! “Not like your competitor” but alas we all have the same moron customers.
Although a bookstore employee would have included a pie chunk for people who don’t know the title, author, or even subject of a book but still expect you to be able to find it for them.
amen to that – i can’t tell you how many times i’ve been told i was incompetent as a bookseller for not being able to read the mind of a customer who can’t describe anything but the color of the cover of the book, but wants me to put it in their hands NOW.
not that there are no grateful and polite people shopping anymore, but the assholes tend to overshadow them. especially for a frazzled retail employee working the week leading up to christmas.
I reached the pinnacle of life hating when a customer held up her hands and said “uhm… it’s blue and uhm…. like this big… where’s that section?”
And i found it.
And it was a Kaplan LSAT prep book…
While I have first hand experience that these things happen, and can simpathize, it is also a very different world these days as far as shopping and retial are concerned.
If I am treated nicely by someone at a store, I return the gesture. It, unfortuntely happens much to infrequently. All too often, I am “helped” in a store by someone that could care less, knows nothing of what they are selling in their department and make me feel like an inconvenience for asking about their goods.
I know that a lot of people can be rude and down right mean when they are customers, but the 17 year olds that are too busy texting and chatting with their friends to help me out don’t inspire me to go out of my way to be “cheery”.
Good service is rewarded, and I rarely see it anymore. I am not accusing any of you of NOT having good customer skills, I am just saying that many do not.
Happy Holidays!
you forgot customers who complain that you dont know everything about their obscure product.
and im working at radioshack and about 12 times a day i heard people say “well its 10 dollars cheaper over at best buy” so i just pulled up bestbuy.com and left it open so i can say “oh really? says here they’re actually 20 dollars more than we are”
Something tells me someone works for CVS.
Been there, done that, got the t-shirt. My favorite part is just *after* the holiday season when the credit card bills start pouring in. That’s when the whole “Christmas Cheer” is stomped to death.
Hi,
Very informative and well written article, keep up the impressive writing,,Thanks Jerry.
You made the red part too big