Unfortunately, I have no trouble understanding this graph. I really don’t understand how they can mess up a ‘no pickles’ order so often, but they do so on a regular basis.
The reason that they screw up the pickles is they make the burger before you pull up, and usually people will just take the damn burger. So they give it to you with pickles on it.
its madness i once got kicked out of a Mc donalds coz i was drunk an i told the guy i wanted 2 cheeseburgers but i dont want any pickles or any of the other crap they chuck on there all i want is 2 buns 2 burgers and 2 lots of cheese an if i find any other crap in there its going straight back over the counter at you….so yeah quite a mess on the floor on his side of the counter an i got kicked out
The title is what I like the most. Allow me too enter one of MY McDonald’s stories . . . I once got some McNuggets and they didn’t put my hot mustard in the bag, so I got back to work and had to eat 12 dry McNuggets. A month later, they tried to do the same thing. Why are they so stingy with the hot mustard/bbq sauce/sweet and sour? You know they bumped the price of those things up to a quarter? And when I worked there a decade ago, we were “supposed” to charge 10 cents, but we didn’t care. Now it’s like they’re all afraid they’ll lose their job if they just drop one or two in the bag for my fries . . . damn, life is hard.
yeah, mdD’s never made any promises about ‘special orders don’t upset us.’
Can’t resist the opportunity for a mini rant from the customer service perspective, though…
So, you only have 5 minutes to catch your train/bus or get to a meeting with your new CEO? Don’t pull in to the coffee shop drive through and order anything with two extras shots, half milk, half soy, one pump of vanilla, two of hazelnut and two of almond, a warmed muffin, then complain that I’M the one making you late as you pay with a credit card.
Uhh… I specifically order pickles or lettuce only on my stuff when I’d rather have it plain, because they all too often forget that it’s plain. Just having something greatly increases the odds that they’ll remember to do it right… but they still mess up plenty.
Small talk doesn’t kill? Neither does anal sex, so you should get out do that, too? I mean… I guess if you want to be disrespectful in the name of respectfulness, you could waste the person’s time and engage in small talk with them. Tip them? What for? Smile? How phony. You fail.
i think he’s suggesting we say hello to each other by having butt sekks.
.
.
I, for one, think that is a GREAT idea! Let’s start a buttsekx revolution!
Ha! Totally! People who complain like that have obviously never had any kind of service industry job, and don’t get that you have ten other customers to deal with.
Really, if this is the kind of thing that you flip out about, go get a job at a fast food place and see if it’s the kind of job you can do, especially when people are shouting, “This isn’t rocket science!” In your face.
Oh man, this graph is in my top 5 favorites. It’s damned near impossible to get ANYONE at McDonald’s to get your order right. I’m convinced they have a special kind of application, in which they ask the following:
Are you rude?
Do you speak english?
Do you understand what “I want a cheese burger w/ ketchup only” means?
If you answer yes to 1, and no 2 and 3, you’re automatically hired. I have yet to go to a McDonald’s where they don’t look at me like a deer in headlights, then decide to give me a cheeseburger, with no cheese only ketchup. HELLO, if I didn’t want cheese, I would’ve ordered a hamburger. Idiots…
ok so, i work at DQ and can i just say on behalf of all people that work at a burger joint that we DO NOT CARE if you dont like pickels. How hard is it to take them off your own damn self. if your an adult with perfectly capable hands, i see no reason for you to get your panties in a bunch when we’re trying to serve hundreds of people in an hour. youre not the only one getting lunch at that time you know. and if its soooo easy to get EVERY order right every day, THEN YOU CAN WORK MY MINIMUM WAGE JOB when im on my feet for 6-8 hours a day after school. i’d love to work your cushy job where i can sit on my ass at my desk and computer delegating to other people. i will gladly trade you spots.
It’s people that work easy jobs like yours that don’t realize what it takes to work a “cushy” job of sitting at a computer all day. There’s more going on than just sitting, trust me. And only a small percentage get to “just delegate.” I may not go home covered in grease, but I guarantee you my job is more difficult and more stressful than yours. I know because I’ve now done both. I can agree that people need to suck it up a little when it comes to their cheap, low-quality food, but at the same time you don’t get much room to complain about picky customers until you cater to those who make reasonable and simple requests, who are the people that pay your wages.
It’s fine to say “ZOMG just pick off teh picklez!!!” when we’re talking about pickles. Ketchup and mustard aren’t nearly as easy to remove, especially in the car with no utensils. And yes, condiments DO stick to the bun and everything else in the burger, so it really IS an issue of “I can still taste it.” No, it won’t kill me (although I do know someone who has a mustard allergy and gets hives) but then, why did I order it without ketchup and mustard if I was OK with it? On more than one occasion, when my burger has been made wrong, I’ve simply let the fries be my lunch because I didn’t have time to go back. Good thing this stuff is cheap.
GUYS!
There’s an easy answer to this. If she doesn’t give a damn about the quality of her food, don’t buy it. Find a place where they care about customer service & give THEM your money.
Problem solved
What they fail to understand is that WE are P-A-Y-I-N-G for said Cheeseburger. If we ask for no pickles, well, that’s a gain for you since you don’t have to use that ingrediant now do you?
Since we PAY for this cheeseburger, we PAY your wages.
I feel I must protest. I myself work at a McDonalds, great place, awesome co-workers and managers. great atmosphere. You know what makes the job difficult, annoying, and just a plain pain in the ass?
You.
I have no complaints where I work, all aside from the people who come to order the food. Just because its a McDonalds, does not by any means make the people working there any less of a person than you are, now, some people are void to this, some people are just awesome customers, but you have most all of them, who make the job so horribly complicated, so dammed tetious, that you loose much faith in humanity….But it just makes me feel all the better knowing that I, the “sad little twerp” behind the counter, is just that much more above you, I cant help but have this huge grin on my face when somebody complains about something as petty as the things they do. I can understand its bothersome to get pickles on our burger when you specifically asked for none, I get that its annoying to get all the way home only to see that you didn’t get any sauce for your nuggets. Heres a simple tip, check your bag before you leave. Accidents happen. The more you go the more chances yo have of getting something messed up, it happens. Deal with it. Dont get angry, dont throw your food at them. Just calmly tell them that the order is not what you wanted, and they will be all the more happy to assist you. You have to understand working in a fast food service comes at the price that its [i]fast food[/i]. Its your peoples own faults for wanting your food in under 20 freeking seconds. People begin to complain that there meals dont get to them in under two minutes when theres a massive line, and both front counter and drive through are packed, you may not order complicated things, but the three guys in front of you, who just ordered 30$ in food did. Its not difficult at all in any way to accidentally grab the wrong sandwich out of the grill when there being spewed out at 6 miles an hour.
The customers just dont understand that we have to keep moving and getting things out as quick as we can, they assume all these things and just assume were stupid, worthless, horrible, will never amount to anything people. It boggles me. We do try to get things right, We do always try to do what we can, but when hundred of people all come in at once (hell even in the off times when its slow) things can get messed up.
Before anyone can ever. EVER, complain about fast food, retail or any such job, work there for at LEAST 6 months. after that, after you see how it works, then you can start complaining. A
For the lot of you who still complain after working there for X years. Well, your just a sad person now arn’t ya?
Look, the day may come when it’s been years since you worked at McDonald’s, you have other things that you’re worried about, and you’re in a hurry . . .
And no matter how nice you try to be to those who now stand where you used to, you will find yourself infuriated by them because they’ll snarl and gripe when you ask them for the sauce you paid for or to fix your sandwich because they were too “busy” to do it the way you asked. And you’ll be even more infuriated by noticing that being patient with them has only warranted them ground to belittle you in their minds because you ask they do their job.
Sorry, but while most people who have worked fast food never want to do it again, they can all also agree that, in the end, it really isn’t all that difficult to cover the basics. Hope no customers ruin your day today.
The day may come when I get a new job, move away, ect. But the day will never come when I forget all that I have learned from working here. And be-little the people behind the counter for any reason. That would be irrational, stupid, and incredibly petty of me.
I bring up my point again that the employees are just people like you, if you treat them with the same respect you would want, they will be much happier to help you. They “gripe and snarl” because they have to deal with upstart jerks and people who downgrade them all day. if everyone in this day and age actually was caring, nice, and a good person, we would have no problems. And honestly, your just assuming again, I can guarantee you this. The employees do not belittle you unless your an asshole. If you think they do, then you should take a good hard look at yourself in the mirror.
Remember, kind words and a nice attitude really help, Whenever im having a bad day, whenever that one, single, nice person comes through, suddenly im having a much better day, and this is reflected to the people im serving because of it. While the opposite is also true, if your that one immature jerk who comes in and causes a huge fuss, or just makes everyones day a hell. Then the employees will become less tolerable.
Oh, and one other thing, Mcdonalds does not make that much money, its because they have so many stores, they earn what they do. The individual stores do not.
Our store makes about 4 cents for every dollar. Four. We make a few thousand in profit every month. Thats not a whole lot. Food costs, labor, maintenance, promotions. All those things add up. Thats why We have to be conservative with what we give away. condiments are not cheap, a single box of BBQ costs about 25-40$ If we gave out extra stuff to everybody, we’d loose hundreds of hundreds of dollars.
Some of the larger and more popular locations are somewhat void to this however. They make plenty of profit. There just assholes. And the higher ups who run and own these stores are pretty stingy, pompous and are just plain jerks who love money.
Again, this is easy.
.
If people working at McDonald’s can’t provide the service they promise they will provide, the customers shouldn’t give them the money they ask for.
.
In other words, if your McDonald’s consistently screws up your order, don’t go there any more.
hmm.. not the greatest but first
Definitely a little confusing.
Unfortunately, I have no trouble understanding this graph. I really don’t understand how they can mess up a ‘no pickles’ order so often, but they do so on a regular basis.
Glad I’m not alone!
You’re right. How dare they order a meal without pickles? Get the torches and pitchforks!
The reason that they screw up the pickles is they make the burger before you pull up, and usually people will just take the damn burger. So they give it to you with pickles on it.
I think your first problem is going to McDonalds….
Your problems would be solved going to an In N’ Out Burger, or a Sonic.
STILL – I TOTALLY agree with you on the pickle thing…gotta have pickles!
McDonalds = EVIL
Tasty evil, though.
If the taste of greased-vomit one you enjoy, you’re dead on.
I seriously doubt that actual greased-vomit would taste anything like the magic that is a $1 double cheeseburger.
its madness i once got kicked out of a Mc donalds coz i was drunk an i told the guy i wanted 2 cheeseburgers but i dont want any pickles or any of the other crap they chuck on there all i want is 2 buns 2 burgers and 2 lots of cheese an if i find any other crap in there its going straight back over the counter at you….so yeah quite a mess on the floor on his side of the counter an i got kicked out
That’s quite a story
wouldn’t you need 4 buns and not 2 lots of cheese?
The title is what I like the most. Allow me too enter one of MY McDonald’s stories . . . I once got some McNuggets and they didn’t put my hot mustard in the bag, so I got back to work and had to eat 12 dry McNuggets. A month later, they tried to do the same thing. Why are they so stingy with the hot mustard/bbq sauce/sweet and sour? You know they bumped the price of those things up to a quarter? And when I worked there a decade ago, we were “supposed” to charge 10 cents, but we didn’t care. Now it’s like they’re all afraid they’ll lose their job if they just drop one or two in the bag for my fries . . . damn, life is hard.
bumped the price up to a quarter of what?
and…and… you worked there and you STILL eat it?
fail squared
Bumped the price up to a quarter of a dollar… the American 25 cent coin (being as it is, you know, 1/4th of a dollar) is referred to as “a quarter.”
I hope being an ass has made you feel better about yourself.
yeah, mdD’s never made any promises about ‘special orders don’t upset us.’
Can’t resist the opportunity for a mini rant from the customer service perspective, though…
So, you only have 5 minutes to catch your train/bus or get to a meeting with your new CEO? Don’t pull in to the coffee shop drive through and order anything with two extras shots, half milk, half soy, one pump of vanilla, two of hazelnut and two of almond, a warmed muffin, then complain that I’M the one making you late as you pay with a credit card.
/end rant.
Thank you.
Uhh… I specifically order pickles or lettuce only on my stuff when I’d rather have it plain, because they all too often forget that it’s plain. Just having something greatly increases the odds that they’ll remember to do it right… but they still mess up plenty.
Small talk doesn’t kill? Neither does anal sex, so you should get out do that, too? I mean… I guess if you want to be disrespectful in the name of respectfulness, you could waste the person’s time and engage in small talk with them. Tip them? What for? Smile? How phony. You fail.
I fail for social interaction win?
or you win for social interaction fail?
Hmmm.
i think he’s suggesting we say hello to each other by having butt sekks.
.
.
I, for one, think that is a GREAT idea! Let’s start a buttsekx revolution!
Vive la revolution!
Wait… I feel like I’m getting bent over in this deal… Can’t I just smile and tip you?
Ha! Totally! People who complain like that have obviously never had any kind of service industry job, and don’t get that you have ten other customers to deal with.
Really, if this is the kind of thing that you flip out about, go get a job at a fast food place and see if it’s the kind of job you can do, especially when people are shouting, “This isn’t rocket science!” In your face.
Messed up drive-through orders can be quite a pickle.
Now, my fellow time-killers, click on my name and check out my blog. You’ll be mildly delighted!
While I agree that it ought not be that hard to follow a No Pickles order, I do have a rebuttal.
Picking Off The Pickles = Not A Herculean Task
“But you can still taste the pickles even if you pick them off!”
Groan.
Sorry, not everyone is a human garbage disposal. Some people ask for things because… *gasp* they don’t want to taste those things on their food.
So you’re going to be the jerk in this stream of comments.
Noted.
Win.
Awesome, another graph instructing us that things often happen when you don’t want them to.
not that great but i voted because i was eating a messed up order from McD’s when i read this.
Oh man, this graph is in my top 5 favorites. It’s damned near impossible to get ANYONE at McDonald’s to get your order right. I’m convinced they have a special kind of application, in which they ask the following:
Are you rude?
Do you speak english?
Do you understand what “I want a cheese burger w/ ketchup only” means?
If you answer yes to 1, and no 2 and 3, you’re automatically hired. I have yet to go to a McDonald’s where they don’t look at me like a deer in headlights, then decide to give me a cheeseburger, with no cheese only ketchup. HELLO, if I didn’t want cheese, I would’ve ordered a hamburger. Idiots…
Gratuitous use of sarcastic “HELLO.” 10 yard penalty, 2nd down.
Once is not gratuitous. Sorry.
Bob Dole says it was gratuitous. Because it was free and unneccesary. Bob Dole likes Cheeseburgers. Bob Dole
ok so, i work at DQ and can i just say on behalf of all people that work at a burger joint that we DO NOT CARE if you dont like pickels. How hard is it to take them off your own damn self. if your an adult with perfectly capable hands, i see no reason for you to get your panties in a bunch when we’re trying to serve hundreds of people in an hour. youre not the only one getting lunch at that time you know. and if its soooo easy to get EVERY order right every day, THEN YOU CAN WORK MY MINIMUM WAGE JOB when im on my feet for 6-8 hours a day after school. i’d love to work your cushy job where i can sit on my ass at my desk and computer delegating to other people. i will gladly trade you spots.
It’s people that work easy jobs like yours that don’t realize what it takes to work a “cushy” job of sitting at a computer all day. There’s more going on than just sitting, trust me. And only a small percentage get to “just delegate.” I may not go home covered in grease, but I guarantee you my job is more difficult and more stressful than yours. I know because I’ve now done both. I can agree that people need to suck it up a little when it comes to their cheap, low-quality food, but at the same time you don’t get much room to complain about picky customers until you cater to those who make reasonable and simple requests, who are the people that pay your wages.
You’re still arguing. When you get a real job someday, think back on this moment. Nice day!
catfight!
It’s fine to say “ZOMG just pick off teh picklez!!!” when we’re talking about pickles. Ketchup and mustard aren’t nearly as easy to remove, especially in the car with no utensils. And yes, condiments DO stick to the bun and everything else in the burger, so it really IS an issue of “I can still taste it.” No, it won’t kill me (although I do know someone who has a mustard allergy and gets hives) but then, why did I order it without ketchup and mustard if I was OK with it? On more than one occasion, when my burger has been made wrong, I’ve simply let the fries be my lunch because I didn’t have time to go back. Good thing this stuff is cheap.
It IS easy. I’ve done it. And I hated your kind when I did because you gave the rest of us a bad reputation — the ones who still gave a damn.
Then I graduated and got a good job.
GUYS!
There’s an easy answer to this. If she doesn’t give a damn about the quality of her food, don’t buy it. Find a place where they care about customer service & give THEM your money.
Problem solved
department of penis pickle rocket disciplines
honestly, who would want a burger with out pickles, anyways? pickles = love
What they fail to understand is that WE are P-A-Y-I-N-G for said Cheeseburger. If we ask for no pickles, well, that’s a gain for you since you don’t have to use that ingrediant now do you?
Since we PAY for this cheeseburger, we PAY your wages.
/endrant kthanxbai.
I’m really enjoying this thread. Thanks everyone.
I feel I must protest. I myself work at a McDonalds, great place, awesome co-workers and managers. great atmosphere. You know what makes the job difficult, annoying, and just a plain pain in the ass?
You.
I have no complaints where I work, all aside from the people who come to order the food. Just because its a McDonalds, does not by any means make the people working there any less of a person than you are, now, some people are void to this, some people are just awesome customers, but you have most all of them, who make the job so horribly complicated, so dammed tetious, that you loose much faith in humanity….But it just makes me feel all the better knowing that I, the “sad little twerp” behind the counter, is just that much more above you, I cant help but have this huge grin on my face when somebody complains about something as petty as the things they do. I can understand its bothersome to get pickles on our burger when you specifically asked for none, I get that its annoying to get all the way home only to see that you didn’t get any sauce for your nuggets. Heres a simple tip, check your bag before you leave. Accidents happen. The more you go the more chances yo have of getting something messed up, it happens. Deal with it. Dont get angry, dont throw your food at them. Just calmly tell them that the order is not what you wanted, and they will be all the more happy to assist you. You have to understand working in a fast food service comes at the price that its [i]fast food[/i]. Its your peoples own faults for wanting your food in under 20 freeking seconds. People begin to complain that there meals dont get to them in under two minutes when theres a massive line, and both front counter and drive through are packed, you may not order complicated things, but the three guys in front of you, who just ordered 30$ in food did. Its not difficult at all in any way to accidentally grab the wrong sandwich out of the grill when there being spewed out at 6 miles an hour.
The customers just dont understand that we have to keep moving and getting things out as quick as we can, they assume all these things and just assume were stupid, worthless, horrible, will never amount to anything people. It boggles me. We do try to get things right, We do always try to do what we can, but when hundred of people all come in at once (hell even in the off times when its slow) things can get messed up.
Before anyone can ever. EVER, complain about fast food, retail or any such job, work there for at LEAST 6 months. after that, after you see how it works, then you can start complaining. A
For the lot of you who still complain after working there for X years. Well, your just a sad person now arn’t ya?
Look, the day may come when it’s been years since you worked at McDonald’s, you have other things that you’re worried about, and you’re in a hurry . . .
And no matter how nice you try to be to those who now stand where you used to, you will find yourself infuriated by them because they’ll snarl and gripe when you ask them for the sauce you paid for or to fix your sandwich because they were too “busy” to do it the way you asked. And you’ll be even more infuriated by noticing that being patient with them has only warranted them ground to belittle you in their minds because you ask they do their job.
Sorry, but while most people who have worked fast food never want to do it again, they can all also agree that, in the end, it really isn’t all that difficult to cover the basics. Hope no customers ruin your day today.
The day may come when I get a new job, move away, ect. But the day will never come when I forget all that I have learned from working here. And be-little the people behind the counter for any reason. That would be irrational, stupid, and incredibly petty of me.
I bring up my point again that the employees are just people like you, if you treat them with the same respect you would want, they will be much happier to help you. They “gripe and snarl” because they have to deal with upstart jerks and people who downgrade them all day. if everyone in this day and age actually was caring, nice, and a good person, we would have no problems. And honestly, your just assuming again, I can guarantee you this. The employees do not belittle you unless your an asshole. If you think they do, then you should take a good hard look at yourself in the mirror.
Remember, kind words and a nice attitude really help, Whenever im having a bad day, whenever that one, single, nice person comes through, suddenly im having a much better day, and this is reflected to the people im serving because of it. While the opposite is also true, if your that one immature jerk who comes in and causes a huge fuss, or just makes everyones day a hell. Then the employees will become less tolerable.
Okay.
Oh, and one other thing, Mcdonalds does not make that much money, its because they have so many stores, they earn what they do. The individual stores do not.
Our store makes about 4 cents for every dollar. Four. We make a few thousand in profit every month. Thats not a whole lot. Food costs, labor, maintenance, promotions. All those things add up. Thats why We have to be conservative with what we give away. condiments are not cheap, a single box of BBQ costs about 25-40$ If we gave out extra stuff to everybody, we’d loose hundreds of hundreds of dollars.
Some of the larger and more popular locations are somewhat void to this however. They make plenty of profit. There just assholes. And the higher ups who run and own these stores are pretty stingy, pompous and are just plain jerks who love money.
Again, this is easy.
.
If people working at McDonald’s can’t provide the service they promise they will provide, the customers shouldn’t give them the money they ask for.
.
In other words, if your McDonald’s consistently screws up your order, don’t go there any more.
mcdonald’s food sucks