They forgot:
Turn it off.
Take the battery out.
Wait 2 minutes.
Put the battery back in.
Turn it back on.
Then, if it still doesn’t work (which it never does), then call us back.
Possible responses to DSL troubleshooting question “What lights are light up on the modem?”
1) “What’s a modem?” 25%
2) “I don’t have a modem, I have a computer” 25%
3) “Lights? Where are they?” 50%
Best thing our it intern ever did: “Well, as you can see, when I went to install our soft…..oh my god….did you really just torrent the new Wolverine movie?! Can we watch it!”
So true, so true. I had problems with my computer modem and they kept telling me to unplug it, plug it back in, etc. And after 45 minutes, they were like, “…..ok, yea, its broken.”
Or when someone is talking in a different language. OH MY GOD- if I call them and some Spanish girl picks up again, I will scream. I live in Texas, by the way, so that happens alot. Actually, I’ve only gotten English twice.
And yeah when 90% of the people that call in don’t the difference between a DSL modem and a toaster, sorry if we made you unplug it and plug it back in a few times.
Sadly, I know the DSL one all to well.
I call them “Well, Turn it off, Wait to minutes, Plug it back in!”
Try that…and what do you know, the modem is another epic failure.
then its Oh, well then, I’ll send someone out for $44333 per hour plus$35652534 for just telling him to go.
two words.
SCREW MSN. >.<
you’re just the .01% that restarting doesn’t work for. The other people are too ashamed to comment. Most of the time, if a restart didn’t work, it’s because the customer calling isn’t actually restarting the machine when they say they are.
usually the after the hanging up the phone is “Please follow these steps. 1) Pick up the CPU or ‘tower’ of your computer 2)Walk to the nearest window 3)Throw computer out of window. Please note that opening the window is not a requirement and the higher the window the better the results.”
Sorry, ”First” place for comment is taken.
But we can offer you an apartment on Fifty-eighth.
THANK YOU.
lolz- funny
The legend is blocking the pie chart.
Wow! You’re like soooo observant!
You could like be a tech support person!
NOT!
Try turning it back on..
Nothing? Ok try plugging it in.
Still no? Do you have it plugged in at both ends?
Ok well we’ll send you a new graph.
So? It doesn’t need to move
Out of context: “at both ends”
:::Uncontrollable giggling:::
They forgot:
Turn it off.
Take the battery out.
Wait 2 minutes.
Put the battery back in.
Turn it back on.
Then, if it still doesn’t work (which it never does), then call us back.
Possible responses to DSL troubleshooting question “What lights are light up on the modem?”
1) “What’s a modem?” 25%
2) “I don’t have a modem, I have a computer” 25%
3) “Lights? Where are they?” 50%
supercat dave, I’m making a chart based on your idea (sry if violating copyright). When it’s finished, would you like me to submit it?
you forget the one where we say “this is what you get for downloading illegal music off of limewire”
Best thing our it intern ever did: “Well, as you can see, when I went to install our soft…..oh my god….did you really just torrent the new Wolverine movie?! Can we watch it!”
Turn off Cap Lock.
So true, so true. I had problems with my computer modem and they kept telling me to unplug it, plug it back in, etc. And after 45 minutes, they were like, “…..ok, yea, its broken.”
That’s happened to me so many times. Turned out the modem had been a lemon the entire time. Silly tech support people.
The graph-maker also forgot to add the “incomprehensible speech” segment. I swear a molasses-thick accent is a requirement for the job..
Or when someone is talking in a different language. OH MY GOD- if I call them and some Spanish girl picks up again, I will scream. I live in Texas, by the way, so that happens alot. Actually, I’ve only gotten English twice.
Haha, I lived in Texas at the time too.. I feel you!
Well, when it’s actually a PEBKAM 99% of the time, what do you expect the tech support people to do?
Problem Exists Between Keyboard and Monitor?
The desk is the problem?
i have seen the desk be a problem before. lulz
PEBKAC there buddy.
And yeah when 90% of the people that call in don’t the difference between a DSL modem and a toaster, sorry if we made you unplug it and plug it back in a few times.
Too true.
#5
We can’t reproduce your problem, so it must not be related to our product.
Sadly, I know the DSL one all to well.
I call them “Well, Turn it off, Wait to minutes, Plug it back in!”
Try that…and what do you know, the modem is another epic failure.
then its Oh, well then, I’ll send someone out for $44333 per hour plus$35652534 for just telling him to go.
two words.
SCREW MSN. >.<
you’re just the .01% that restarting doesn’t work for. The other people are too ashamed to comment. Most of the time, if a restart didn’t work, it’s because the customer calling isn’t actually restarting the machine when they say they are.
Half the time we legit say that cause we’re playing an online game and we need a reason for you to be distracted long enough for us to finish.
…
“that’s not a cup holder, sir, that is your D drive…”
yeah.
::ring ring:: “hello, IT department, have you tried turning it off and on again? ahh.” ~click~
funny cos it’s true.
IT crowd ftw
OH GODS YES! We have a following in the it office I work in.
have you tried turning it off and on again? lulz
i have had a caller say ‘i haven’t cleaned the keyboard since the cat peed on it’ wtf…
usually the after the hanging up the phone is “Please follow these steps. 1) Pick up the CPU or ‘tower’ of your computer 2)Walk to the nearest window 3)Throw computer out of window. Please note that opening the window is not a requirement and the higher the window the better the results.”
You forgot the pbck error. Problem between chair and keyboard. We get those a lot.
Lol. So true 1/2 the time…..
“put in box and take it back where you got it.”